Terms of Service

At Gc Gonzalez Cleaning, we’re here to make your life easier with sparkling clean homes and offices. Our goal is to give you a smooth, worry-free experience every time you book with us. These terms help us stay organized, fair, and professional while providing you the best service possible.

Booking & Payments

Book online anytime! We’ll confirm your appointment by phone or email.
A deposit is required to secure your booking:
- Standard Cleaning: $70 (applied to your total).
- Deep Cleaning & Move-Outs: 50% of the service cost.
Deposits are non-refundable. For card payments, a hold is placed 24 hours before your appointment and charged after service.
Payment is due on the day of service. We accept: Cash, Check, Credit/Debit, PayPal, Zelle, CashApp.

Cancellations & Rescheduling

Need to make a change? Please give us at least 24 hours’ notice.
Without notice, your deposit becomes a cancellation fee.
You may reschedule up to 4 times with notice. After that, the deposit will be forfeited.
Lockouts or no-shows are treated as cancellations and charged the standard fee.

Our Satisfaction Guarantee

Your happiness matters! If something was missed, just let us know within 24 hours and we’ll come back to make it right at no extra cost.

Our Cleaning Teams

Most homes are cleaned by one professional cleaner; larger jobs may require a team.
Every cleaner is background-checked, drug-tested, and fully trained so you can feel comfortable opening your door to us.
We bring all our own supplies. Green cleaning products are available on request.

Parking & Access

Please provide parking close to your home. Paid parking will be added to your bill.
If no parking is available, the appointment may be canceled and the deposit kept.
If we cannot access your home within 15 minutes of arrival (no key, code, or answer), it is considered a late cancellation.

Pets & Safety

We love pets! For safety and efficiency, please keep them in a separate area during the cleaning.
Cleaners may refuse service if pets cause safety concerns or if conditions are unsafe/unsanitary.
For everyone’s safety, cleaners cannot climb higher than a step stool or move items over 35 lbs.

Optional Add-On Services

Inside oven, fridge, and cabinets
Windows, blinds, and baseboards
Pet hair removal
Shower/tub mildew treatment
Carpet, mattress, garage, and patio cleaning

Prices are based on experience and the details you provide. If your home requires more time than estimated, we’ll contact you before continuing.
Rates may be adjusted if your home size, occupancy, or frequency of service changes.
Recurring discounts begin after your first cleaning. If you skip a visit, frequency and price may be adjusted.
Rates may increase once a year by up to 8%.

Service Fees & Adjustments

Keys & Security

For secure access, we recommend using a lockbox.
If you provide a code, please notify us of changes to avoid a lockout fee.
If doors are left unlocked or keys unsecured, we cannot be held liable for damages or theft.

What We Cannot Clean

To protect your health and our team, we do not handle:

Mold infestations (specialized service required)
Animal waste
Blood, waste, or bodily fluids

Insurance & Damage

We take great care in every home, and we are insured. However, we are not responsible for:

Normal wear and tear
Improperly installed fixtures
Fragile or valuable items not disclosed in advance

Please report any damage within 24 hours with photos.

We schedule appointments in 2 arrival windows:

Morning: 8 AM – 11 AM
Midday: 11 AM – 3 PM

We’ll let you know if we’re delayed.

Arrival Windows

Holidays & Weather

We’re closed on:

Independence Day
Thanksgiving & Black Friday
Christmas Eve & Day
New Year’s Eve & Day

In severe weather, we may close for safety if local schools close.

We kindly ask that you do not hire our cleaners directly. Our team is trained, insured, and supported by us to provide you with the best service.